Frequently Asked Questions (FAQ)
Welcome to the WELLTWAVE FAQ.
Here you can find answers to common questions about our products, ordering process, shipping, payments, and customer support.
If you need additional assistance, please contact us:
Email:
service@welltwave.com
About WELLTWAVE
What is WELLTWAVE?
WELLTWAVE is a modern lighting brand focused on thoughtfully designed table lamps that combine warm illumination, natural materials, and timeless forms.
Our collections are inspired by Nordic simplicity, quiet interiors, and the relationship between light and living spaces.
We create lighting pieces designed to bring warmth, balance, and atmosphere into everyday homes.
What makes WELLTWAVE lamps different?
WELLTWAVE focuses on the balance between:
- Light
- Form
- Texture
Each lamp is designed with attention to:
- Sculptural silhouettes
- Natural-inspired materials
- Warm ambient lighting
- Modern interior compatibility
Our goal is to create lighting that feels like part of the home rather than simply a functional object.
Product Information
What types of lamps do you offer?
WELLTWAVE specializes in:
- Table lamps
- Bedside lamps
- Ambient lighting pieces
- Decorative interior lighting
Our collections include different styles, materials, and forms designed for various interior spaces.
Are WELLTWAVE lamps suitable for different interior styles?
Yes.
Our designs are created to complement a variety of interiors, including:
- Nordic-inspired homes
- Minimalist spaces
- Modern apartments
- Contemporary interiors
- Warm natural-style rooms
Do products look exactly like the photos?
We make every effort to ensure product images accurately represent our products.
However, slight differences may occur due to:
- Screen settings
- Lighting conditions
- Natural material variations
These differences are considered normal characteristics of design materials.
Ordering & Payment
How can I place an order?
You can place an order directly through the WELLTWAVE website.
Simply:
- Select your preferred product
- Add it to your shopping cart
- Complete checkout information
- Select a payment method
- Confirm your order
You will receive an order confirmation email after successful payment.
What payment methods do you accept?
WELLTWAVE accepts secure payment methods available during checkout, including:
- Credit cards
- Debit cards
- PayPal
- Other supported payment providers
All payments are processed through secure payment systems.
Is my payment information secure?
Yes.
WELLTWAVE uses secure payment processing technologies.
Payment information is handled by authorized payment providers and is not stored directly by WELLTWAVE.
Shipping
How long does shipping take?
Orders are usually processed within:
1–3 business days
Estimated delivery time:
7–15 business days
Delivery times may vary depending on destination, customs processing, and carrier conditions.
Will I receive tracking information?
Yes.
Once your order has been shipped, tracking information will be provided by email when available.
Can I change my shipping address after ordering?
If your order has not entered the shipping process, please contact us as soon as possible.
Once an order has been shipped, changes may no longer be possible.
Returns & Refunds
Do you accept returns?
Yes.
WELLTWAVE accepts eligible returns within:
30 days after delivery
Products must meet the requirements described in our:
Return & Refund Policy
What if my product arrives damaged?
If your product arrives damaged, defective, or incorrect, please contact us within:
7 days after delivery
Please provide:
- Order number
- Description of the issue
- Photos or supporting information
Our team will review your request and provide assistance.
How long do refunds take?
Once a return is approved, refunds are issued to the original payment method.
Processing times may vary depending on your payment provider or bank.
Product Care
How should I maintain my WELLTWAVE lamp?
To keep your lamp in good condition:
- Clean surfaces gently with a soft cloth
- Avoid harsh cleaning chemicals
- Keep electrical components away from water
- Follow product-specific care instructions
Can I use WELLTWAVE lamps in bedrooms and living spaces?
Yes.
Our lamps are designed for various indoor environments, including:
- Bedrooms
- Living rooms
- Reading areas
- Home offices
- Side tables
Always follow product instructions for safe use.
Customer Support
How can I contact WELLTWAVE?
You can reach our customer support team at:
Email:
We are happy to assist with:
- Product questions
- Orders
- Shipping
- Returns
- General inquiries
Company Information
Brand Name:
WELLTWAVE
Legal Entity:
Jinan Zhongjin Technology Network Co., Ltd.
Address: Room 135-211, 2nd Floor, Zone B5, Taishang International, No. 33 Shangxi Road, Xushang Street, Shanghe County, Jinan City, Shandong Province, China
WELLTWAVE
Light for quieter living.