Return & Refund Policy

At WELLTWAVE, customer satisfaction is one of our highest priorities.

We want every customer to enjoy a reliable shopping experience and receive products that meet our quality standards.

If you are not completely satisfied with your purchase, we offer a clear return and refund process according to the terms below.

Return Period

Customers may request a return within:

30 days after receiving the order

To be eligible for a return, customers must contact WELLTWAVE within this period.

Requests submitted after the return period may not be accepted.

Return Eligibility

To qualify for a return, the product must meet the following conditions:

The item is unused or in original condition
The product is returned with original packaging when possible
The product has not been damaged due to improper use
Proof of purchase is provided

Returned items must be received and inspected before a refund can be approved.

Items Not Eligible for Return

Returns may not be accepted for:

Products damaged due to misuse, accident, or improper handling
Items altered or modified after delivery
Products returned without order information
Items that do not meet the return conditions described above

Damaged, Defective, or Incorrect Items

We carefully inspect products before shipment.

However, if your order arrives:

Damaged
Defective
Incorrect

please contact us within:

7 days after delivery

Please include:

Order number
Description of the issue
Photos or videos showing the problem

Our customer support team will review the request and provide an appropriate solution, which may include:

Replacement
Refund
Other reasonable resolution

Return Process

To request a return, please follow these steps:

Step 1

Contact WELLTWAVE Customer Support:

Email:

service@welltwave.com

Include:

Order number
Reason for return
Supporting information if applicable

Step 2

Wait for return instructions from our support team.

Customers should not send products back before receiving return authorization.

Step 3

Return the approved item according to the provided instructions.

Once the returned product is received and inspected, we will notify you regarding the refund status.

Refund Process

Once your return is approved, your refund will be processed to the original payment method.

Please note:

Refund processing time may vary depending on:

Payment provider
Bank processing time
Financial institution procedures

WELLTWAVE is not responsible for delays caused by payment providers after the refund has been issued.

Shipping Costs

Unless otherwise required by applicable laws:

Original shipping fees are generally non-refundable
Return shipping costs may be the responsibility of the customer

For defective, damaged, or incorrect items caused by WELLTWAVE, we will review the situation and provide an appropriate solution.

Order Cancellation

Customers may request order cancellation before the order enters the shipping process.

Once an order has been processed or shipped, cancellation requests may no longer be accepted.

If the order has already shipped, customers may request a return after receiving the product according to this policy.

Exchanges

If you receive a defective or incorrect product, please contact our customer support team.

Exchange requests will be reviewed individually based on product availability and order circumstances.

Customer Support

For all return and refund requests, please contact:

WELLTWAVE Customer Support