Terms of service
Welcome to WELLTWAVE.
These Terms of Service ("Terms") describe the rules and conditions that apply when you access or use the WELLTWAVE website, browse our products, or place an order through our online store.
By accessing or using our website, you agree to be bound by these Terms and all applicable policies published on our website.
If you do not agree with these Terms, please do not use our website or services.
Company Information
The WELLTWAVE website is operated by:
Brand Name:
WELLTWAVE
Legal Entity:
Jinan Zhongjin Technology Network Co., Ltd.
Customer Support Email:
Website Use
By using the WELLTWAVE website, you agree that you will:
- Provide accurate and complete information when placing orders
- Use the website only for lawful purposes
- Respect all applicable laws and regulations
- Not attempt to interfere with website security or operation
You may not use this website for:
- Fraudulent activities
- Unauthorized commercial purposes
- Attempting to access restricted areas
- Copying or misusing website content without permission
WELLTWAVE reserves the right to restrict access or refuse service where misuse or unauthorized activity is suspected.
Products and Product Information
WELLTWAVE makes reasonable efforts to ensure that all product descriptions, images, specifications, and pricing information displayed on our website are accurate.
However, due to differences in:
- Screen settings
- Lighting conditions
- Natural material characteristics
- Manufacturing processes
there may be slight variations between product images and the actual product received.
Such variations do not affect the intended quality, functionality, or use of the product.
Orders and Purchases
When you place an order through WELLTWAVE, you agree that:
- All information provided during checkout is accurate
- You are authorized to use the selected payment method
- You have reviewed your order details before completing payment
After placing an order, you will receive an order confirmation email.
An order confirmation does not guarantee acceptance of an order.
WELLTWAVE reserves the right to refuse or cancel orders in cases including:
- Suspected fraudulent activity
- Incorrect pricing information
- Payment issues
- Product availability problems
If an order is cancelled after payment has been received, an appropriate refund will be issued.
Pricing and Payments
All product prices displayed on the WELLTWAVE website are subject to change without prior notice.
The final purchase amount will be shown during checkout before payment confirmation.
Customers are responsible for reviewing:
- Product information
- Quantity
- Shipping details
- Payment information
before completing their purchase.
Payment processing is handled through secure third-party payment providers.
Shipping and Delivery
Shipping and delivery are handled according to our:
Shipping Policy
Delivery times are estimates and may be affected by:
- Carrier delays
- Customs procedures
- Weather conditions
- Events outside of WELLTWAVE’s reasonable control
WELLTWAVE is committed to providing accurate shipping information and customer support throughout the delivery process.
Returns and Refunds
Returns and refunds are governed by our:
Return & Refund Policy
Customers should review this policy before completing a purchase.
If you have questions regarding returns or refunds, please contact:
Intellectual Property Rights
All content available on the WELLTWAVE website, including but not limited to:
- Brand name
- Logo
- Product images
- Website design
- Text content
- Graphics
- Marketing materials
is owned by WELLTWAVE or its authorized partners.
You may not:
- Copy
- Reproduce
- Modify
- Distribute
- Use commercially
any website content without prior written permission.
Third-Party Services
WELLTWAVE may use third-party services to support website operations, including:
- Payment processing
- Website analytics
- Advertising measurement
- Shipping services
- Customer support tools
These third-party providers may process information according to their own privacy policies and service terms.
For information about how personal data is handled, please review our:
Privacy Policy
Advertising and Marketing Technologies
WELLTWAVE may use advertising and analytics technologies provided by trusted partners to understand website performance and improve marketing effectiveness.
These technologies may include:
- Cookies
- Pixels
- Analytics tools
- Advertising measurement solutions
For details regarding data collection and usage, please refer to our:
Privacy Policy
Limitation of Liability
To the maximum extent permitted by applicable law, WELLTWAVE shall not be responsible for losses or damages resulting from:
- Improper product use
- Unauthorized product modifications
- Website interruptions caused by external factors
- Events beyond reasonable control
Nothing in these Terms limits any rights that cannot be excluded under applicable laws.
Disclaimer
WELLTWAVE provides products and website information on an "as available" basis.
While we strive to maintain accurate information and reliable service, we do not guarantee that:
- The website will always be uninterrupted
- All information will always be error-free
- All products will always be available
We continuously work to improve our products and customer experience.
Changes to These Terms
WELLTWAVE may update these Terms from time to time to reflect:
- Business changes
- Legal requirements
- Service improvements
Updated Terms will be posted on this page with a revised effective date.
Your continued use of the website after changes are posted means you accept the updated Terms.
Contact Information
If you have any questions regarding these Terms of Service, please contact:
WELLTWAVE Customer Support
Email: service@welltwave.com
Company Information
Brand Name:
WELLTWAVE
Legal Entity:
Jinan Zhongjin Technology Network Co., Ltd.
Address: Room 135-211, 2nd Floor, Zone B5, Taishang International, No. 33 Shangxi Road, Xushang Street, Shanghe County, Jinan City, Shandong Province, China
WELLTWAVE
Light for quieter living.