Terms of service

Welcome to WELLTWAVE.

These Terms of Service ("Terms") describe the rules and conditions that apply when you access or use the WELLTWAVE website, browse our products, or place an order through our online store.

By accessing or using our website, you agree to be bound by these Terms and all applicable policies published on our website.

If you do not agree with these Terms, please do not use our website or services.

Company Information

The WELLTWAVE website is operated by:

Brand Name:
WELLTWAVE

Legal Entity:
Jinan Zhongjin Technology Network Co., Ltd.

Customer Support Email:

service@welltwave.com

Website Use

By using the WELLTWAVE website, you agree that you will:

  • Provide accurate and complete information when placing orders
  • Use the website only for lawful purposes
  • Respect all applicable laws and regulations
  • Not attempt to interfere with website security or operation

You may not use this website for:

  • Fraudulent activities
  • Unauthorized commercial purposes
  • Attempting to access restricted areas
  • Copying or misusing website content without permission

WELLTWAVE reserves the right to restrict access or refuse service where misuse or unauthorized activity is suspected.

Products and Product Information

WELLTWAVE makes reasonable efforts to ensure that all product descriptions, images, specifications, and pricing information displayed on our website are accurate.

However, due to differences in:

  • Screen settings
  • Lighting conditions
  • Natural material characteristics
  • Manufacturing processes

there may be slight variations between product images and the actual product received.

Such variations do not affect the intended quality, functionality, or use of the product.

Orders and Purchases

When you place an order through WELLTWAVE, you agree that:

  • All information provided during checkout is accurate
  • You are authorized to use the selected payment method
  • You have reviewed your order details before completing payment

After placing an order, you will receive an order confirmation email.

An order confirmation does not guarantee acceptance of an order.

WELLTWAVE reserves the right to refuse or cancel orders in cases including:

  • Suspected fraudulent activity
  • Incorrect pricing information
  • Payment issues
  • Product availability problems

If an order is cancelled after payment has been received, an appropriate refund will be issued.

Pricing and Payments

All product prices displayed on the WELLTWAVE website are subject to change without prior notice.

The final purchase amount will be shown during checkout before payment confirmation.

Customers are responsible for reviewing:

  • Product information
  • Quantity
  • Shipping details
  • Payment information

before completing their purchase.

Payment processing is handled through secure third-party payment providers.

Shipping and Delivery

Shipping and delivery are handled according to our:

Shipping Policy

Delivery times are estimates and may be affected by:

  • Carrier delays
  • Customs procedures
  • Weather conditions
  • Events outside of WELLTWAVE’s reasonable control

WELLTWAVE is committed to providing accurate shipping information and customer support throughout the delivery process.

Returns and Refunds

Returns and refunds are governed by our:

Return & Refund Policy

Customers should review this policy before completing a purchase.

If you have questions regarding returns or refunds, please contact:

service@welltwave.com

Intellectual Property Rights

All content available on the WELLTWAVE website, including but not limited to:

  • Brand name
  • Logo
  • Product images
  • Website design
  • Text content
  • Graphics
  • Marketing materials

is owned by WELLTWAVE or its authorized partners.

You may not:

  • Copy
  • Reproduce
  • Modify
  • Distribute
  • Use commercially

any website content without prior written permission.

Third-Party Services

WELLTWAVE may use third-party services to support website operations, including:

  • Payment processing
  • Website analytics
  • Advertising measurement
  • Shipping services
  • Customer support tools

These third-party providers may process information according to their own privacy policies and service terms.

For information about how personal data is handled, please review our:

Privacy Policy

Advertising and Marketing Technologies

WELLTWAVE may use advertising and analytics technologies provided by trusted partners to understand website performance and improve marketing effectiveness.

These technologies may include:

  • Cookies
  • Pixels
  • Analytics tools
  • Advertising measurement solutions

For details regarding data collection and usage, please refer to our:

Privacy Policy

Limitation of Liability

To the maximum extent permitted by applicable law, WELLTWAVE shall not be responsible for losses or damages resulting from:

  • Improper product use
  • Unauthorized product modifications
  • Website interruptions caused by external factors
  • Events beyond reasonable control

Nothing in these Terms limits any rights that cannot be excluded under applicable laws.

Disclaimer

WELLTWAVE provides products and website information on an "as available" basis.

While we strive to maintain accurate information and reliable service, we do not guarantee that:

  • The website will always be uninterrupted
  • All information will always be error-free
  • All products will always be available

We continuously work to improve our products and customer experience.

Changes to These Terms

WELLTWAVE may update these Terms from time to time to reflect:

  • Business changes
  • Legal requirements
  • Service improvements

Updated Terms will be posted on this page with a revised effective date.

Your continued use of the website after changes are posted means you accept the updated Terms.

Contact Information

If you have any questions regarding these Terms of Service, please contact:

WELLTWAVE Customer Support

Email:  service@welltwave.com

Company Information

Brand Name:
WELLTWAVE

Legal Entity:
Jinan Zhongjin Technology Network Co., Ltd.

Address: Room 135-211, 2nd Floor, Zone B5, Taishang International, No. 33 Shangxi Road, Xushang Street, Shanghe County, Jinan City, Shandong Province, China

WELLTWAVE

Light for quieter living.