Shipping Policy

At WELLTWAVE, we are committed to providing a reliable and transparent shipping experience for every customer.

All orders are carefully processed and shipped with attention to product quality, packaging protection, and delivery reliability.

Order Processing Time

Once your order has been successfully placed and payment has been confirmed, our team will begin preparing your products.

Orders are generally processed within:

1–3 business days

Processing includes:

Order verification
Product quality inspection
Secure packaging preparation
Shipment arrangement

Please note that processing times may be slightly longer during:

Public holidays
Promotional periods
High-volume shopping seasons
Unexpected operational circumstances

Shipping Time

After your order has been processed and shipped, estimated delivery times are:

Standard Shipping: 7–15 business days

Delivery times may vary depending on:

Destination country or region
Local customs procedures
Carrier availability
Weather conditions
Other circumstances outside of our control

Please understand that estimated delivery times are provided as a reference and are not guaranteed delivery dates.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing available tracking information.

Tracking updates may take several business days to appear after shipment.

If you have not received tracking information within the expected timeframe, please contact our customer support team:

Email:
service@welltwave.com

Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully review:

Recipient name
Shipping address
Postal code
Contact email

WELLTWAVE is not responsible for delays, failed delivery attempts, or additional shipping costs caused by incorrect or incomplete information provided by the customer.

International Shipping

WELLTWAVE serves customers in multiple regions worldwide.

For international orders:

Delivery times may vary by destination
Customs inspections may affect delivery schedules
Local import duties, taxes, or fees may apply depending on your country’s regulations

Any customs duties or import-related charges are the responsibility of the customer unless otherwise required by applicable laws.

Lost, Delayed, or Damaged Packages

While we work with reliable shipping partners, unexpected issues may occasionally occur during transportation.

If your package is:

Lost during transit
Significantly delayed
Delivered damaged

please contact us as soon as possible with your order information.

Our support team will review the situation and work with you to provide an appropriate solution.

Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

Orders can only be changed or cancelled before they enter the shipping process.

Once an order has been shipped, it cannot be cancelled and will be handled according to our Return & Refund Policy.

Customer Support

For any shipping questions or assistance, please contact:

WELLTWAVE Customer Support

Email: service@welltwave.com

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