Privacy Policy
WELLTWAVE ("we", "our", or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how Jinan Zhongjin Technology Network Co., Ltd., operating under the brand name WELLTWAVE, collects, uses, stores, and protects information when you visit our website, place an order, or interact with our services.
By accessing or using the WELLTWAVE website, you acknowledge and agree to the practices described in this Privacy Policy.
Company Information
Brand Name:
WELLTWAVE
Legal Entity:
Jinan Zhongjin Technology Network Co., Ltd.
Customer Support Email:
Information We Collect
We may collect different types of information depending on how you interact with our website.
Personal Information You Provide
When you place an order, contact us, or use certain features of our website, we may collect:
- Full name
- Email address
- Shipping address
- Billing address
- Order information
- Payment-related information processed through secure payment providers
- Customer service communications
We only collect information necessary to provide our products, process transactions, and support customer requests.
Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Operating system
- Website pages visited
- Time spent on pages
- Website interaction data
- Referral sources
This information helps us understand website performance, improve user experience, and maintain website security.
How We Use Your Information
WELLTWAVE may use collected information for the following purposes:
Order Fulfillment
Including:
- Processing purchases
- Confirming orders
- Shipping products
- Providing delivery updates
- Handling returns and refunds
Customer Support
We use information to:
- Respond to inquiries
- Provide assistance
- Resolve order-related issues
- Improve customer experience
Website Improvement
We may analyze website usage information to:
- Improve website functionality
- Optimize product presentation
- Enhance shopping experience
- Maintain website security
Marketing Communication
Where permitted by applicable laws, we may use your information to provide:
- Product updates
- Brand announcements
- Promotional communications
You may unsubscribe from marketing emails at any time by following the unsubscribe instructions included in our communications.
Cookies and Tracking Technologies
WELLTWAVE uses cookies and similar technologies to improve website functionality and understand how visitors interact with our website.
Cookies may help us:
- Remember user preferences
- Analyze website traffic
- Improve website performance
- Measure marketing effectiveness
- Provide more relevant advertising experiences
You may control cookie settings through your browser settings or available cookie preference tools.
Analytics and Advertising Partners
WELLTWAVE may work with trusted third-party service providers to support:
- Website analytics
- Advertising measurement
- Marketing performance analysis
- Fraud prevention
- Customer experience improvement
These third-party partners may collect or process certain information through cookies, pixels, scripts, or similar technologies.
Such information may include:
- Device information
- Browser information
- Website interaction data
- Advertising interaction data
AppLovin Advertising Disclosure
WELLTWAVE may use AppLovin services, including advertising technologies, measurement tools, pixels, scripts, or related integrations to support advertising performance measurement and marketing activities.
Through these technologies, certain information may be collected and shared with AppLovin for purposes such as:
- Advertising measurement
- Campaign performance analysis
- Attribution
- Improving advertising relevance
WELLTWAVE does not intentionally share sensitive personal information through advertising technologies.
For more information about AppLovin’s collection and use of information, please visit:
https://legal.applovin.com/privacy/
Third-Party Service Providers
We may share information with trusted third parties that help us operate our business, including:
- Payment processors
- Shipping providers
- Website hosting providers
- Analytics providers
- Marketing and advertising partners
- Customer service providers
These service providers are authorized to use information only as necessary to provide services to WELLTWAVE.
Payment Information
Payments are processed through secure third-party payment providers.
WELLTWAVE does not directly store complete payment card information.
Payment providers handle payment information according to their own privacy policies and security standards.
Data Security
We implement reasonable technical and organizational measures designed to protect your personal information from:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
However, no internet transmission method can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as necessary to:
- Provide requested services
- Complete transactions
- Maintain business records
- Resolve disputes
- Comply with legal obligations
When information is no longer required, it will be securely deleted or anonymized where appropriate.
Your Privacy Rights
Depending on your location, you may have rights regarding your personal information, including:
- Accessing your personal information
- Requesting correction of inaccurate information
- Requesting deletion of your information
- Requesting information about data processing activities
- Managing marketing preferences
To exercise your privacy rights, please contact:
International Users
WELLTWAVE serves customers worldwide.
If you access our website from outside the country where our business operates, your information may be processed and stored in accordance with applicable privacy regulations.
Children’s Privacy
WELLTWAVE products and services are intended for general audiences.
We do not knowingly collect personal information from children as defined under applicable laws.
If you believe a child has provided personal information to us, please contact:
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in:
- Business practices
- Legal requirements
- Technology
- Services
Any updates will be posted on this page with a revised effective date.
Contact Us
If you have questions regarding this Privacy Policy or your personal information, please contact:
WELLTWAVE Customer Support
Email: service@welltwave.com
Legal Entity:
Jinan Zhongjin Technology Network Co., Ltd.
Address: Room 135-211, 2nd Floor, Zone B5, Taishang International, No. 33 Shangxi Road, Xushang Street, Shanghe County, Jinan City, Shandong Province, China